Live complaint, CAPA, SLA and escalation overview.
| Ticket | Customer | Part No. | Defect | Severity | 8D Stage | Owner | SLA |
|---|---|---|---|---|---|---|---|
| CMS-2026-00125 | MSIL | 84501M68R00 | Noise from door hinge | Major | D3 Containment | Amit Verma | At Risk |
| CMS-2026-00124 | MSIL | 62511M55R00 | Scratch on garnish | Minor | D4 Root Cause | Neha Kulkarni | On Track |
| CMS-2026-00123 | MSIL | 77210M68R00 | Loose fitment | Major | D5/D6 Validation | Admin Kumar | On Track |